How Do Facebook, Microsoft, and Google Affect the Growth of Chatbots Market?
Chatbots, which is also known as conversational agents or dialog systems, are computer programs that mimic conversation with people using artificial intelligence (AI). A recent report on the global chatbots market states that chatbots are replacing all individual applications, and many companies such as Microsoft, Facebook, Apple, Google, WeChat, and Slack are heavily investing on chatbots.
The software industry is witnessing an explosive growth in the popularity of chatbots, mainly due to recent changes in the digital landscape and actions taken by global software giants such as Facebook, Microsoft, and Google. The global chatbots market, which is likely to witness exponential growth during the forecast period, has attracted the attention of several vendors, which is expected to drive the growth of the market. The market research report states, “active support from major companies such as Facebook, Microsoft, and Google is reducing the development cost of chatbots and is among the emerging trend, which is catalyzing the market growth.”
Analysts at Beige Market Intelligence say that in 2016 Microsoft and Facebook made important announcements, which displayed the use of chatbots for long-term strategic initiatives. Microsoft has announced its own Bot Framework, and Facebook announced its support for bots in its Messenger. Therefore, it has become easy to develop and release bots in Facebook Messenger, Telegram, Slack, Skype, and many other popular messengers.
Microsoft has announced that it is bringing chatbot capabilities to Skype and launched bot builder for Node.js. It is a framework for building own bots, which can handle both freedom interactions and guided ones. The company also provides a platform, where developers can build, test, and publish their own bots using frameworks such as Restify and Express. Facebook launched a tool known as ‘Bots for Messenger,' which allows businesses and developers to build chatbots for their messenger platforms. It reviews the developer bots submitted and decides on which one to get into the messenger. The three main capabilities required are generic message templates, send/receive API, and the ability to customize the welcome screen for interaction.
It has also resulted in dramatic reduction in the development cost of chatbots. Chatbots, as a type of software, have various advantages over mobile applications. They are basically server-side applications with a basic user interface and are simpler and faster to develop, release, and maintain than mobile applications. Recently, major companies, including Facebook, Microsoft, IBM, and Google have released free advanced development tools and frameworks and also a vast amount of research data. As a result of these developments, it has become easy to develop a relatively low-cost sophisticated chatbot using advanced natural language processing, AI, speech recognition, and other cutting-edge technologies.
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